Marmar MarkazPrivacy Policy
Last updated: 9 November 2026
Marmar Markaz is a marketplace app for marble and granite in Pakistan. This policy explains what information the app collects, who can see it, which companies help us run the service, and how you can delete your account.
1. What we collect
You can browse listings without an account. We only collect personal information when you create an account, apply to sell, or use features that need an account.
| Information | When | Why |
|---|---|---|
| Phone number | When you log in or sign up | To send you a WhatsApp verification code and identify your account. It is your login. |
| Your name, business name and city | When you set up your profile | To show who is selling or asking, and where. |
| Business location (GPS coordinates) | Only if you tap "use my location" | To show buyers how far away your business is, and to fill in your city. |
| Profile photo | Only if you add one | Shown on your profile. |
| CNIC photos (front and back), and an electricity bill for factories | When you apply to sell | To verify that sellers are real businesses. Only our review team sees these. |
| Listings and requests: photos, stone details, descriptions, quantities | When you post them | To show them in the marketplace. |
| Activity: likes, follows, profile views, reports, and taps on Call or WhatsApp | When you use those features | To run the features, show sellers how their listings perform, and keep the marketplace safe. |
| Push notification token | When you allow notifications | To send you notifications you've asked for, such as new listings from sellers you follow. |
| Technical data: IP address, device type, request logs | Automatically, when the app talks to our servers | Security, preventing abuse, and limiting how many verification codes can be requested. |
The app has no advertising and no third-party analytics or tracking tools. We do not sell your information.
2. What other people can see
- Anyone, with or without an account, can see listings, photos, and verified sellers' business name, city, profile photo, saved business location and Verified badge. They can also see open requests with the poster's business name and city.
- Signed-in members can also see the phone number and owner name of verified sellers and of people with open requests, so they can contact them.
- Sellers can see who tapped Call or WhatsApp on their listings, including that person's name and phone number. Sellers also see how many people viewed their profile, and who follows them.
- Likes and follows are visible to other users.
- Our review team sees CNIC photos and electricity bills. Nobody else does.
- When you call or WhatsApp someone, they see your number, as with any call or message.
Phone numbers are never shown to people who aren't signed in.
3. How we use information
- To create and secure your account and verify your phone number.
- To review seller applications and show the Verified badge.
- To show listings and requests, and connect buyers with sellers.
- To send notifications: new listings from sellers you follow, likes, approval updates, and reminders to confirm your stock is still available.
- To prevent fraud, spam and misuse, including acting on reports.
- To answer your questions and requests.
4. Companies that help us run the service
These companies process information only to provide their service to us:
- Supabase: database, file storage and sign-in. Your data is stored in Supabase's Sydney, Australia region.
- EclipseBot (eclipsebot.net): sends and checks WhatsApp verification codes. It receives your phone number and the code.
- Expo: delivers push notifications. It receives your device's push token and the notification text.
- Google: distributes the app through Google Play and delivers notifications to Android phones (Firebase Cloud Messaging).
- WhatsApp and your phone's dialer: used only when you choose to contact someone, under their own privacy policies.
We may also share information if the law requires it, or to protect users and the service from fraud or harm.
5. Phone permissions
The app asks for these only when you use the feature, and you can turn them off at any time in your phone's settings:
- Camera and photos: to take or pick photos of stock, your profile photo, or verification documents.
- Location: to save your business location and fill in your city.
- Notifications: to receive alerts.
The app does not use your microphone.
6. Keeping and deleting data
You can delete your account in the app: Profile → Settings → Delete account. Other ways to request deletion.
When you delete your account:
- Your CNIC photos, electricity bill, profile photo and listing photos are deleted right away.
- Your listings and profile are hidden from everyone, your push token is removed, and you can no longer log in with that number.
- We keep a deactivated record of your account (name, phone number, business name, city and past activity) to prevent abuse and keep accurate records. No other user can see it. To have this record erased as well, email us from the contact below with your registered number. We will erase it within 30 days unless the law requires us to keep it.
Other data we keep:
- Records of verification-code requests are deleted after 1 day.
- Listings that aren't confirmed for 60 days are hidden. They stay in your account until you delete them.
- Server logs are kept for a short time by our hosting provider for security.
7. Security
All traffic between the app and our servers is encrypted. Access rules in our database limit who can read each kind of information. Verification documents are kept in private storage that only the review team can open. No system is perfectly secure, but we work to protect your information and fix problems quickly.
8. Your choices
- View and edit your profile in the app at any time.
- Delete your account in the app, or ask us to.
- Ask us for a copy of your information, or to correct or erase it, by emailing us.
- Turn off notifications, camera, photo or location access in your phone's settings.
9. Children
Marmar Markaz is a business marketplace for adults aged 18 and over. It is not meant for children, and we delete accounts we learn belong to someone under 18.
10. Changes and contact
If we change this policy, we will update the date at the top and, for important changes, tell you in the app. We follow applicable Pakistani law.
Questions or requests about your data: contact@marmarmarkaz.xyz